[pramsky]

I work for a hosted VoIP company.

>> it was great having a perfect call connection anywhere there is decent internet.

Thats the catch. The internet service has to be good enough for VoIP. Many times, having the right router is key.

>> I'd pick up the handset and the dial-tone was immediately there;

As long as the handset thinks its registered, dial tone will be immediate.

As far as the Ooma experience goes, if you can change the codecs for your device to use something like G722 rather than the normal PCMU/PCMA or GSM, call quality should be good. What handset did you get for your Ooma service ?

[dv35z]

Thanks for replying! When I had the Avaya phone, in most all locations & conditions, if there was decent (e.g. a non-tech person's home in latin america, an apartment in London, a residential cable modem in turkey) - the call was crystal clear. Meanwhile, Skype, Google Voice, Viber, and even WebEx sounded cloudy. I always wanted to know what the "secret sauce" was that allowed this device (or the company-hosted server behind it) to have this quality.

Regarding Ooma, I have the portable handset here: http://www.ooma.com/telo/

And I bought the headset (which connects to the base station as another phone, rather TO the phone. The process to simply dial a number and use the headset is comically complicated to "join" the calls...)

If you have any specific advice for this setup, I'd be appreciative. Likewise, if you have other recommendations for solutions, I'm all ears. Thanks again!