538 was widely attacked / mocked because they gave him such high numbers. Many people were surprised by the outcome.
Also, it was clear on election night that neither Hillary nor Trump had prepared a speech for a Trump win. (Watch Trump's victory speech from election night. Hillary had to awkwardly postpone hers till morning because she didn't book the venue long enough to handle a close race.)
I suspected 538's projections were spot on because of math and stuff, but many (most?) people did not.
Also, it was clear on election night that neither Hillary nor Trump had prepared a speech for a Trump win. (Watch Trump's victory speech from election night. Hillary had to awkwardly postpone hers till morning because she didn't book the venue long enough to handle a close race.)
I suspected 538's projections were spot on because of math and stuff, but many (most?) people did not.