[HappyTypist]

Adding to the iCloud story, I forgot my security questions and I was able to have the AppleCare agent over the phone reset it for me after talking about what apps I've purchased recently.

[granda]

I have experience at Apple with Account Security and that's a clear violation of SOP. That's a coaching opportunity for the advisor.

[hackuser]

> I have experience at Apple with Account Security and that's a clear violation of SOP

It should be technically impossible. If it's a matter of choice for tech support reps, it's not secure for many reasons.

[wheelerwj]

It's icloud, not personal device storage. It has to be possible if you want recoverable content. If you don't like it, you can back up locally to itunes.