[noddingham]

Agreed. I'm not sure exactly what I read, but I couldn't piece together a single coherent line of thought as we jumped from sketchy individual developers to requirements gathering, something about UX, valleys, zombies, Salesforce as a CRM (except it can do anything really 'cause it's a platform), to the closing statement about perhaps not building the application you thought you needed. And what did it all have to do with spreadsheets, or building a better one?