Even seen this backfire at many commercial companies. Adding whatever features a company is willing to pay for will often pull a product in multiple, incompatible directions.
I'll give you that. In my case, a lot of what we do is look for numbers and how well it fits our main application area.
You definitely have a valid point here though.
That actually goes hand in hand with "users look like customers". Also: "Not every customer is a good customer."
That actually goes hand in hand with "users look like customers". Also: "Not every customer is a good customer."