[intherdfield]

The article describes how a college with 2000 student email accounts couldn't get Google to unlock their administrator account. And it wasn't resolved by Google until the legal situation with the fired IT employee made the news. The college switched to another cloud provider. It sounds one-sided, but also believable.

From the article,

<quote>

School officials asked Google for help. Google, the college said, refused to grant access to anyone other than Williams, who was listed as the account's sole administrator.

...

About 12 hours after an IndyStar reporter contacted Google representatives on Friday, the college's attorney, Scott Preston, said the internet company unlocked the account and returned control of the emails and data to the school.

Before that resolution, Preston told IndyStar: "The college has done all it can to resolve this short of police intervention or suing Google."

</quote>

[pawadu]

If you are a Google customer just take a minute to think about this:

What would happen to your business if your IT guy was hit by a bus?

[swalsh]

Make sure your IT guy registers the account in the business name, and not yours. That's the crux of the issue. It's like putting your real estate agents name on the deed to your house instead of yours.

[geon]

The "buss factor".