[gohrt]

That's awful. So they train people to never ask for clarification or refresh if they misunderstand or forget, so instead they go on to make a far worse mistake acting on incorrect information.

[mulmen]

A clarification question is not asking the same question twice. The point seems to be that you should pay attention.

[arebus]

I believe that is the lesson from the story, but I don't believe the lesson from the story == the lesson irl.

The IRL takeaway is that if you don't open your mouth, you don't get punished. If you do open your mouth, you might get punished.