[ayuvar]

I think every one of my former employers who have failed, did so by doing those 'customs.'

The last one even spun off a dedicated team that built (hacked) prototype customs in order to secure sales, then threw away the prototype and, after collecting the commission, told the new customers that it would take several years to get what they just saw in production but in the meantime we can do our existing product with some mods.

I imagine the pressure to accept these deals is immense though. Why let an innocuous little feature request hold up such a great deal?

[cerved]

Sounds like poor sales to me