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by freshglenn 3440 days ago
As a generalist myself, I would say try and find a way to land yourself a customer success gig. On any given day, I'm managing my team, our clients or our products in a non-trivial way.

Granted, having any say about the product took time and the final decision rest with our CPO, but with your design skills you could make the segue over to product teams much faster, if you wanted to.

1 comments

By "land yourself a customer success gig" you mean getting a finished project to show off?

Thanks for the advice.

I think the parent used "customer success" as a reference to the job function of interacting directly with clients and serving as a channel for feedback. This type of work often affords one the opportunity to develop product improvement proposals directly informed by real customer use cases, so it requires a broad understanding of the industry, the user, and the technical implementation.
I've done this, one job title I held was "customer solutions architect" or "customer solutions engineer" and it was a pretty good fit, although involved more travel than I personally was looking for.

You match customer needs with solutions architected/engineered from your organization's product and service offerings basically, and support/consult with the customer about fitting your solution into their environment.