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Speaking only for myself, I'm not surprised at all about this. I use Lyft exclusively, the app is much better than Uber and I've had much better experiences with the drivers (possibly just by chance).

I'm eagerly awaiting the day when we have fully autonomous self-driving electric cars and fares fall through the floor. It seems that this should be much cheaper than the current system of drivers and gasoline powered cars, although time will tell if the savings are passed on to customers.

It's very exciting to me. I don't like to drive.