Google lost a lawsuit in Germany a few years ago. Evidently German law says that if a customer reaches out to a corporation, that corporation must have a human respond.
It's not good enough (as google argued) to use an email auto-responder.
Not the best summaries but here is more information:
>This doesn't mean that every incoming email should now be checked and processed individually by a Google employee, the court said. But the company has to provide the possibility for users to contact it via email, it said. It was left up to Google how to deal with future incoming email.
In other words, they must not send an auto-reply to users saying the email is not monitored, but it is basically okay that they don't monitor it.
In other words, they must not send an auto-reply to users saying the email is not monitored, but it is basically okay that they don't monitor it.
[1] http://www.itworld.com/article/2694219/it-management/german-... [2] http://www.cgerli.org/fileadmin/user_upload/interne_Dokument...