[rl3]

They should figure out how track the number of times someone has asked to speak to a manager or supervisor in the past. If the caller is an outlier and shows habitual tendencies towards doing so, the call could be routed directly to the call center's elite special operations division.

[dqv]

>elite special operations division

That's the one with people who are really good at pretending like they're the manager, right?

[rl3]

Sure, why not.

[thfuran]

I mean, it's not like I actually care how many people the person I'm talking to manages; I just want someone who can resolve my issue.

[EdHominem]

Right. The goal isn't to find a real manager, the goal is to bypass the "I'm not a manager" excuse.

[billiam]

And then should correlate that with handgun ownership!