[Karunamon]

As an enterprise user: Just about everything to do with LDAP/AD integration. Disabling an AD user from the app and re-enabling them later converts their account into a local account, for one. If you have it connected to a Crowd server, and the Crowd server loses connection with its directory, it returns an empty user list to Hipchat, resulting in EVERY USER ACCOUNT BEING DISABLED. And as we just established, when it comes back, Hipchat sets up the users as new.

I still remember, and have nightmares about, the day ~300 users lost all private chats, private room membership, and chat history, all because of braindead design.

Hipchat is not my favorite atlassian product. The only reason they have any traction whatsoever is because Slack doesn't offer a behind the firewall product.