[vacri]

Bitbucket is better for companies than Github, though of course Github is supreme for open source collaboration. Github has improved recently, but Bitbucket had things like better user management more suitable for companies, and didn't have utterly brainless things like not allowing two repos to use the same deployment key (and deploy keys had full write access!). So everyone ended up making a 'fake human account' for their buildservers, which is Just One More Thing To Manage.

As for ticketing systems, they all suck. All of them. Even Trello. The basic problem is that the amount of information you need to put into a ticket in order to be reasonably useful is more than the users are (time-)comfortable providing. No ticketing software will solve that.

My major problem with Atlassian, though, is the licensing subsystem. It sucks hard. Getting support for it sucks. You can have the account that owns a license, and still be unable to access parts of your own account. They have support for multiple contacts, but only the first one receives relevant mail. The owner of the license can't control the order of the contacts, the contacts themselves have to log in and move themselves to that first position (no potential for abuse there!). Getting support through their support wizard process regarding licensing is painful. Ugh, they need to flog whomever designed that setup... I get the feeling that they used to work for the Windows licensing team....