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by donmatito 3454 days ago
I think in this case most of the value is provided by humans tutors. AI is here only as a fallback / to tell jokes / to triage spammers

I always feel like messaging platforms bots and AI get presented as one and the same, but I think they are very, very different things. Bots = a way to provide a service on platforms on which users spend 60% of their time. Absolutely fundamental trend. AI = a way for these apps to communicate using natural language. Insignificant at this stage