[dhd415]

Beyond that, I'd say the ease with which a video chat can be initiated is important so that the annoyance of starting one does not become an impediment to using them when they are appropriate. My team uses Sococo which, while not without its problems, does allow for one-click video chats and screen sharing with 1 or more co-workers. It's really nice to have the option to jump into a 5-minute video chat/screen share with the click of a button to work through something that would otherwise be a 25-minute chat conversation.