[whalesalad]

This sort of reminds me of the quote by Henry Ford, "If I'd asked my customers what they wanted, they'd have said a faster horse."

Sure the "If it aint broke, don't fix it" mentality makes a lot of sense, but at the same time if companies aren't innovating, changing things and pushing the limits, we'll never know what else is possible!

[rtp]

Also, if company A doesn't innovate, company B might come up with something better and steal A's customers.

[jarek]

I'm not a big fan of that quote. If you can't read into it and figure out that what your customers actually want is a faster, weather-proofed way of getting around, you have larger problems than "if it ain't broke, don't fix it."

Using it to justify not listening to customers would make more sense if Henry Ford made his business successful by selling horsewagons.