[BoorishBears]

I'm really surprised by how shocked people seem to be at Google's response here... Did they really think the company with near 0 non-automated support for their non-paying customers (and even those paying the Android development fee) would be a bastion of user response?

Google is like those companies that only respond to tweets these days, except they're so large your tweet has to go viral and spawn at least a few articles in major publications to even get a semblance of a response (maybe)

And to add, Android development issues are the same. No one meaningfully responds to tickets for years until one day you see a footnote about a fix in a new release, if you're fortunate.

[bostand]

There is a name for this type of "open" development business: Throw over the fence open source.

Sure, android is open source but the community is almost never involved in the development.