[ebuchholz]

Yes, in general, simplicity in design is good, but I agree that 37signals takes it a step too far by deciding what their customers need or don't need.

Attitudes aside, it's great that they are successful.I understand the concept of forced scarcity through limited features and staffing, but I don't agree with their attitude with their customers.

Sure, 92% of their customers are happy with them, they provide a month to month service, the unhappy ones left long ago.