[jcrotor]

There are various tiers of customer information, specified by law that have different requirements legally to obtain. In many cases a broad search warrant doesn't justify the release of what would be considered sensitive data. The more sensitive the data is, the more difficult it is to obtain legally. I highly doubt Amazon is "refusing". They have a legal team and are simply enforcing the protections specified by law. If the Police can build a compelling case as to why they need the information and jump through the appropriate hoops, Amazon will turn it over. In many cases the Police just want the company to cooperate because there are many investigations, and only so many man hours to put towards each case. Amazon is doing the right thing here, and even if the suspect is guilty, I highly doubt his Amazon Echo recordings are going to be useful in the investigation. It is a no stone left unturned kind of thing though.