[robjan]

I don't really like the trend of automatically adding a service charge to bills in London. It's a bit dishonest as it's just used as a way to reduce the prices on the menu outside the door to draw more customers in and the staff do not directly receive the money raised.

[wubbfindel]

In a lot of places they don't directly receive the tips either, they all go in to one pot to be shared.

Have you ever tried asking for the charge to be removed if you're not happy with the service?