[vgt]

I hear ya.

Check out the postmortem for the BigQuery Streaming API outage [0]. Relevant paragraph:

"Finally, we have received feedback that our communications during the outage left a lot to be desired. We agree with this feedback. While our engineering teams launched an all-hands-on-deck to resolve this issue within minutes of its detection, we did not adequately communicate both the level-of-effort and the steady progress of diagnosis, triage and restoration happening during the incident. We clearly erred in not communicating promptly, crisply and transparently to affected customers during this incident. We will be addressing our communications — for all Google Cloud systems, not just BigQuery — as part of a separate effort, which has already been launched."

(Work on Google Cloud and was on BigQuery team in the past)

[0] https://status.cloud.google.com/incident/bigquery/18022