[bm98]

Ugh. A good and scary reminder of what's lurking around the corner for any of us at any time - including holidays and vacations (Linode's holiday attack last December comes to mind). IMHO, the emotional impact of breaches on the staff who respond to them is under-discussed. The author touches on it here:

> The discovery of a root cause is an important milestone that dictates the emotional environment an incident will take place in, and whether it becomes unhealthy or not.

> A grey cloud will hover over a team until a guiding root cause is discovered. This can make people bad to one another. I work very hard to avoid this toxicity with teams. I remember close calls when massive blame, panic, and resignations felt like they were just one tough conversation away.