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by jeffbush 3471 days ago
This seems negligent on the part of HR (as well as genuinely awful).

In California, all managers are required by law to take three hours of sexual harassment training every other year. One thing that stood out to me is that there is no need to make a formal harassment claim: when anyone mentions they have experienced harassment to a manager, even in a private conversation, the manager is required to report it and investigate. If the employee says they want to keep the conversation in confidence, the manager is supposed to say they can't do that. If a manager doesn't follow up, they can be personally liable.

Several companies I've been at also have a mandatory "managers and the law" training class. I didn't talk to anyone for several days after taking it. :)

IANAL, but my understanding is that one job of HR is to protect the company. One reason they investigate is to produce evidence that could be used in the event of a lawsuit to prove they took the allegation seriously. Trying to argue with the employee that it didn't happen would put them in a really bad position if they were sued, because it could be used to demonstrate a hostile work environment.

I've seen complaints happen a few times in my career (not involving me directly), and, in those cases, HR took it gravely seriously. They talked to everyone involved and documented the crap out of it. Most of the people I've met in HR seem to genuinely care. I disagree with advice that HR should not be trusted, but my advice for someone who is in a situation where they are uncomfortable is to document everything. Keep emails of all interactions with your manager and HR and send follow up email to summarize conversations you had in person.

1 comments

Appearing to genuinely care is a good pose for someone who has to collect interviews. I'm sure journalists have to fake concern to get the information they want. These HR people have to be empathetic so they succeed at getting the interviews. It doesn't have to go farther than that.

I agree that when events occur, people should make their own records.

"Appearing to genuinely care" is different than being empathetic. The former implies the person doesn't really care, the latter is by definition concern for another person.

My comment on HR people caring was a more general statement on my interactions with HR in a variety of situations. As a manager, I often see both sides of HR/employee interactions.