[unsquare]

> I truly underestimated the gravity of emails and support requests. As a one man shop, it can grind entire days to a halt.

Same boat - You can make the most detailed image based walk through FAQ tutorial documentation what have you and you'll still have days filled with customer support.

You'll wake up one morning with multiple emails from billing to product support. The more you grow, the more they come.

PS: You're product hit the nail on the head. I've recommended it to a few podcast clients in the past.

[joshontheweb]

Yeah, its a tough problem because it makes it hard to stay solo. I really like being in full control of everything as long as it stays manageable. Perhaps this is a weakness.

Thank You! I'm relying entirely on word of mouth marketing at the moment so that really helps!

BTW - What's your project?

[ZeroFries]

Why don't you hire out support? Sounds like $15-20/h type of work which you shouldn't be doing if you can gain more value building features or marketing.