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by hagope 3476 days ago
Mine does too, I'm on the phone with Verizon ordering a replacement. My problem, the audio just went out all of a sudden with a pop when I was on a call. Now none of the audio works. I started with Support on Google, they were good, then I transferred to Verizon, they were good too.
1 comments

I had a Pixel which literally slipped half an inch to the floor and the screen cracked. Verizon told me that it was damage that I did and thus they wouldn't replace it. I complained that no phone should just crack from such a small fall; that the phone isn't made right if that happens.

No dice. Had to replace the screen. Which I did. Then I returned it for an iPhone SE. And that iPhone has survived much harder drops with no damage whatsoever.

How much did you pay to get it replaced? Did you use ubreakifixit? My Pixel died in a similar way, fell out of my hand while pulling out of my pocket, fell on the floor, screen dead. I went back to my iPhone 6s but the day after my Pixel died my Daydream headset arrived and I'd really like to try it at least once...
ubreakifixit is the only place that can do a glass replacement and keep it with warranty. If your screen is dead, and not just your glass cracked, I don't know. A screen replacement was $160.