| Well... usually the device works somehow and they are incapable of giving a good description of the problem. That's the real problem. I used the tool like my mother would and had these Problems: 1. the device is on! Of course I know it's plugged in! 2. "is the device up to date". What does that mean? The clock seems to be going correctly! It's not the newest model, but fairly recent... 3. I now have the google results for "the titles don't work anymore" - I think far more helpful would be a simple form helping writing a report: - What is the name of the program where the problem occurs (you can find that here [screenshot showing a title bar]) - Describe step by step what you did when the error
occurred. Once done, please do these exact steps again to see if the problem still occurs. - What did you expect to happen? - What did actually happen? - Did it work before? - If it did, when did it work the last time? Did you change anything since than? - Any further guesses on what might be relevant to the problem or what might cause it? - When we solve the problem, what do I get? (multiple choice: nothing - still owed me one, a beer, a hug, other [ ]) |