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by howderek 3484 days ago
I think this needs a "I don't know" option that leads to links to support pages. I've certainly dealt with friends and family who don't know how to check if their software is up to date and update it if it's not.

I also think the "Did this fix your problem?" prompts after saying "Yes" are redundant.
2 comments
diziet 3484 days ago
The "Did this fix your problem?" interrupts the flow and forces people to pay attention to the question instead of blindly clicking, and it is certainly there on purpose.
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asdfasdfa11112 3483 days ago
Depending on the device, I would say. Maybe if it were phrased, "Do you regularly see annoying popups that ask you to update your software?"

Shoot, I guess even that is a poor wording. I do know, however, that every time Apple pushes an iOS update, I get a text from my mom to see if she should accept the update. (She got an iphone last summer for the first time, and does not know how to install apps.)

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