[pjh]

Nope, no CRM here at Beeminder.com

We support our 4,500 active users with a combination of a shared gmail support account, admin screens on the core web app, and a tiny globally distributed team.

One day that won't be sufficient, but it's seen us through the first five years.

Our original intention was to automate some of the standard interactions, that we would just manually process the transactional emails 'for a while'. But funny thing is, the human interaction has proved to be a critical and valued part of our service. We’re pretty sure those actual humans will always be part of the service Beeminder provides.

[tixocloud]

Wow. That's a great story that you can support that many users without the need for a CRM.

Would you care sharing what are some of the key functions that the combination of a shared gmail support account and admin screens that made your team so effective?