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by m_eiman
3478 days ago
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When the main product being developed is a tangible system, redos are way more costly. Even when primarily doing software, this can come into play. I know of a customer who had about 5000 card readers in an access control system, where bugs in the card reader firmware required a firmware update. Doing this required walking to a reader, unmounting it from the wall, updating the firmware, re-mounting the reader. Rinse and repeat 5000 times. A rough estimate is that upgrading all the readers on the site took about a man-year of technicians walking around updating things. Let's just say that when more bugs were discovered, the customer who paid for it all was less than pleased… Lesson learned: always make secure remote firmware updates possible on your devices. |
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Lesson apparently not learned: get it right first time.
Software isn't special
http://www.gettingitrightfirsttime.com/report/