[moosingin3space]

Project Q&A sites, subreddits, and IRC channels are a pretty good solution to this (based on my experience with Rust for the latter two), as at least it separates "support" from "issues". Doesn't fix toxicity, that requires consistent and effective moderation, another thing Rust does well.

[gabeio]

I agree subreddits and IRC, can be moderated by users who don't need to directly have repo access, sort of an abstraction, unlike how github repo members/collaborators would, can be a huge assist to eliminating that toxicity. It even has the potential to be handled before the negativity ever gets to those who have so much going for the project, unlike github issues currently which really require the collaborators who have usually contributed a lot to the project, to directly mitigate the toxicity there. I think it would be a great asset if github added the ability to give certain collaborators access to issues only which might aid in fixing this issue allowing there to be sort of moderators/support users who love the project but maybe are better at giving back by moderating issues more than contributing code.

[moosingin3space]

Sort of like gitlab's Reporter role?

Also, the biggest problem with IRC/subreddits with a dedicated community team is that it takes a long time for many projects to reach the point where this is feasible. Rust is large enough it's fine, but many small projects (like what's common in the JS community) will never get enough people to dedicate some of them to "community management".

[gabeio]

I think so I haven't used gitlab enough. Yeah libraries do need to become large enough but I think angular2 is ~19k stars & 2k watchers which is more than expressjs/express watchers but less stars, but it depends because I do sort of this role with expressjs/session which is pretty small 1-2k stars I try to help with what issues I know how to and to get all the information from the users to help debug. We have only had one issue (that I know of) of users negatively critiquing the library.