[LyndsySimon]

This sort of thing isn't unique to software. The same human behaviors that first-line tech support has to deal with on a daily basis are driving this; it's especially bad in F/OSS because it's often the case that the developers and the supporters are the same people.

[CaptSpify]

Very true. Having worked at a helpdesk, many calls were about how $new_software sucked. Most of that only got to the devs in a very generic form. They definitly didn't look at every complaint that was logged