| It's very strange how far Dell's support has slid The first machine I bought from Dell (A Studio XPS 1640) I wound up breaking the charger on during a flight to the US (I lived in Australia at the time) I called Dell's support at 4:55 PM (they closed at 5:00, I'd literally just gotten home) The agent immediately booked me a tech for 8:00 AM the very next day! said tech arrived promptly at 8:00 and also "as per policy" as he stated, came with literally every single part to my laptop, he could've built an identical replacement right there on the dining room table! This initial impression of Dell lead me to purchase a machine of theirs again, an Alienware M17xR2 Unfortunately upon even first booting the machine, it immediately began to display issues. Connecting or disconnecting the AC adapter would freeze the machine (even at the login prompt). Running it on battery it'd freeze after a few minutes, even idle on a desktop Dell took the unit back, then returned it after about two days. Unit still defective! I shipped the unit back AGAIN for repairs. After two weeks, the unit was returned!...with no hard drives or battery AGAIN I sent the unit off, Dell then helpfully informed me it'd be 45 days(!) until I received the unit back, due to a "shortage of parts" After about 60 days I received the unit back again. The unit did indeed have the hard drives and battery inserted this time however. Though when I went to turn on the unit, there was no operating system installed. Upon calling Dell, one of their (seemingly endless) Indian support agents helpfully offered to send me an install CD...For $180 (AUD) How is a company able to continually be simply this incompetent, without collapsing under its own weight? |