[Terrorblade123]

This is the thread:

This is in reference to the Better Business Bureau correspondence that reached our corporate office. We appreciate you taking the time to bring this issue to our attention. Thank you for taking time and discussing the issue with me today, I apologize for the delay in getting the system issue resolved, we will make sure this time the depot engineers work on the system technical issue, test the system functionality before shipping the system to you. We regret to inform you that we are unable to accommodate your request towards providing a new system replacement, a complete refund for the original system or only the out of warranty charge or extend hardware warranty for six months. Kindly understand that the option provide to you by us is the best option we can provide you. Request you to reply to my email if you are find with the option we have offered.

If you have any questions or concerns regarding the issue discussed today, please do reply to this email or call me and I would be glad to assist you further.