[tunap]

I had a rep tell me a), they were the final arbiter and nobody to escalate to, quite a few years back. Was before they reorganized Dell Outlet... scratch & ding was a separate choice from refurbished. I chose the former and received the latter, a 2 years used tower. After his declaration I ran data recovery and started sharing my findings and quoting the rep with random operators when I called back and they asked for my ticket number. First couple forwarded me back to my miserable operator, but through persistence the 'right' person was found and I had a brand new replacement overnighted the next day. If memory serves, there is no longer any designation to choose, if it's from Dell Outlet you may(probably) or may not(less probable) get a refurb.