[plehoux]

"Clearly define a functional happy path for the users' goal."

There is never just one functional happy path or goal.

Each user is uniq.

Even same user expectations and 'happy' path change with time.

Take the Airbnb example, yes, at one point you just want to book a new trip.

Maybe your looking for the invoice of a past trip?

Maybe you are looking for an old booking because a friend is going to that city and you want to recommend it.

The more users, the more goals.

[appleflaxen]

but I think the author's point holds up under your criticism.

he's right that 99% of the time when you are looking at your account, you want the current trip. Take the 90% of the dashboard junk dedicated to "you might need this, so we're showing you just in case", and wrap it in a single, exposable "junk drawer" interface.

Or at the very least, call out the main content with styling, and make the junk more muted.

He calls this "dashboard ambush", but it's just as accurately characterized as a signal:noise problem. All the extraneous functionality is noise to 99% of use cases.