[arjie]

Back in 2008, I had an XPS M1330 with an Nvidia 8400M GS. Now, if you guys remember this, it was the infamous integrated GPU which it would fail after some heat/cool cycle because the BGA would crack or some such rubbish. I was covered under warranty when I first bought it, but as soon as I exited the period, they clammed up. It was comical - the thing came with a built-in expiry date! Eventually, of course, they caved and extended the warranty on the motherboard to 1 year longer for everyone who bought that. But before that, man, they denied everything.

[beilabs]

I had that Nvidia card replaced 3 times. Each time an 'expert' came to my home and replaced the motherboard in front of me.

Each time I had it replaced apparently it extended the warranty for 1 more year.

The laptop scorched a mark in my table.

The charger exploded and scorched my carpet. They wouldn't exchange it until I told them I would send my bill for the carpet as well....

I didn't buy a Dell again for 8 years...wonder what is going to happen with this one.

[gbil]

In EU the warranty resets for the component that is replaced. Of course there are many times the seller/manufacturer will try to present it in a different way and you might have to contact the chamber of commerce or even a lawyer but the EU law is there for the consumer to use.

[Flow]

> In EU the warranty resets for the component that is replaced.

Do you happen to have a link stating this?

I only found http://europa.eu/youreurope/citizens/consumers/shopping/guar... but it doesn't say exactly what you say.

[gbil]

You might have a point here because there is the general direction for 2+ years of guarantee and then each country in its legislation can provide even more benefits like this one. For example if you check here

http://europa.eu/youreurope/citizens/consumers/shopping/guar...

Per country you'll see that eg. Germany and Greece reset the warranty period after repair/part exchange but Czech Republic and UK don't. As I come from a country that does reset the warranty period I wrongly assumed it is part of the EU regulation.

Bottom line some countries respect the consumer more :)

[beilabs]

Oddly enough; I had purchased in Ireland. That year I moved to Australia and found that they pretty much honoured the original warranty.