[gizmo686]

Does Dell offer different customer support for Latitudes than it does for Inspirons? I collected on my warranty for a broken harddrive on my Latitude laptop and also had a terrible time with their support.

If you are just going through the common path of buying their product, it is not surprising that they offer a painless experience. The problem comes when something goes wrong and you need support.

[marklyon]

Dell offers different warranties depending on the channel you use to buy. I always buy through the small business section and buy next business day service. It's far less of a hassle.