[bArray]

I've had experience with Dell, but it was a nice one. I'm from the UK, so not sure if the service is better than the US counterpart of I just got lucky.

Like an idiot, I bought a cheap 3D printer called OneUp, built it, plugged it into the laptop and blew the laptop up. The 3D printer company both refused responsibility for printer replacement and laptop replacement despite somehow putting 240V onto the USB like due to bad circuit design.

Last port of call was to contact Dell for advice how to fix it, who then informed me it's still in warranty (bought the laptop from eBay so had no idea).

Sent it away, got it back and the parts sheet mentioned that they replaced everything in it. Everything. They gave me a brand new laptop inside it's slightly older chasis!

[lucaspiller]

I had the same around 8 years ago. My girlfriend spilt Coke on her laptop, and half the keys stopped working. They sent a guy to repair it (for a £300 laptop with standard warranty) he said "looked like someone spilt Coke on it", and proceeded with the replacement. I didn't get any charges for the repair even though it was obviously accidental damage.

[joefreeman]

I've also had a great experience with Dell customer support (also in the UK). Half my screen was flickering (think it must have got knocked in my bag), posted on their support forum, they sent a guy out to my house to replace the screen, no charge. Much better experience than I ever had with Apple.