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by Dylan16807 3489 days ago
Oh, I had massively confused expectations because of the title of "Dell's customer care is forcing a US customer to deal with a rude support exec".

Apparently "support exec" is euphemism I hadn't heard for support tech, and not an executive position. And "rude" is more of "completely unhelpful".

So yes, this sucks, but I thought something surprising was happening; it's not.