[sixtypoundhound]

Facebook comment thread is cute.

Memorializing their intial response before their social media team is paged and freaks out...

We apologize for the inconvenience caused to you. We will take this as a feedback and we will forward it to the relevant team. As per our records, we see that the Escalation team is handling this case and they are the highest point of contact. Please continue to work with them to avoid any confusion. Our team defers to the Escalation team.

-Senthil

As this case has been escalated to the highest authority, we will have limited options to work on it. Apologize as I cannot comment on this but I would still recommend you to contact them as they are the only team who can help you to resolve the issues on your system. -Krishna