I think that the problem outlined in the Facebook post (laptop display does not work, Dell and customer disagree about whether customer damaged the unit) is unrelated to the problem mentioned at the very end of the Facebook post (change.org petition about a Canadian school which bought a lot of Dell devices, each of which had a problem, and was told to file 1 work order per device in order to get the units serviced).
I think the only connection between the two cases is that the escalated customer service complaint was handled by the same Dell employee working in their escalations department.
This confused me too -- after I read the story in the Facebook post I followed the link at the end and struggled to understand how the two were related. I think this customer is saying in their Facebook post that they think they are not the only customer who has had an unpleasant interaction with this CS agent.
I think the only connection between the two cases is that the escalated customer service complaint was handled by the same Dell employee working in their escalations department.
This confused me too -- after I read the story in the Facebook post I followed the link at the end and struggled to understand how the two were related. I think this customer is saying in their Facebook post that they think they are not the only customer who has had an unpleasant interaction with this CS agent.