[pumblechook]

Appalled is probably a better word. I'm not sure how the process is now (I got Global Entry, which pretty much short cuts the entire horrible experience), but I remember coming back into the country as an American citizen and being appalled at not only how difficult the process was as a citizen, but how unfriendly it was to non-citizens.

Not only was a lot of the signage and printed instructions only in English, the customs officers were down right berating people in English (many of whom obviously didn't speak English) for things they had no way of knowing, like standing in the proper line, because they couldn't read or speak English. In many cases the customs officer would simply lead people (who had no idea where they were going) into a line, then leave. The wait for translators was hours in some cases. And if you were lucky enough to get through customs, you were rushed through another security line and required to put your bags on one of five conveyer belts to the bowels of the airport to be screened AGAIN (even if you weren't taking a connecting flight). Only you had no idea which belt you were supposed to choose because there was no signage, only a scant few attendants yelling out which belt you were supposed to put your bags on (in English, of course) while streams of people rushed by.