[shashashasha]

Got it, it sounds like there is some issue on the healthcare.gov side. I work at Nava so feel free to email me as well. I totally understand your frustration, and though it sounds like we don't work on the components of healthcare.gov that are leaving you in the lurch just reach out and we can try and route your issue to the right people.

[sixbit]

Thanks so much, most appreciated. I'll take the first offer of help first and if that doesn't work I'll follow up with you.