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by jjnoakes
3489 days ago
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My close friend tried Zenni. They sent her glasses which gave her fishbowl vision every time she rotated her head (edges warped quickly as the head turned). She contacted Zenni support and was told "We found a defect in your lenses and we'll send you corrected ones". The same thing happened with the second pair. So she contacted them and got the same "We found a defect" and they sent her a third pair. Same thing happened with the third pair. When they told her the same thing ("We found a defect") and offered to send her a fourth pair, she declined and got her refund. I have nothing against online vs optometrist, but I do know of folks who have not had good luck online. |
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