[ruddct]

Huh, interesting. I (and my wife) have contacted Amazon a number of times about shipping estimates being off/wrong and have only ever received the same form response (even when we respond to the form response, CS reps just mail back the same form response again). I'll keep this in the pocket for the next time it happens.

[Caerus]

I'm not positive, but I think you specifically have to ask for it. Before I found that the best I ever got was a shipping refund if I paid for the 1-day upgrade.

Now I just quote that line and paste the link and it's always approved. They usually act like it's only done as a customer retention move and at the discretion of the support rep.