[encoderer]

That is not my experience with AWS. You will get face time with a rep and discounts to published rates if you're spending $100k a month.

[late2part]

Is that only if you make large dollar commits with additional terms and requirements?

[user5994461]

I seem to recall that there is something like a 5% discount after a few hundreds k per months.

To get a rep (that's unrelated), you have to pay full support which is about 10% per month (with a high minimum fee).