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by minipci1321
3504 days ago
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Well, it is actually extremely expensive to produce customer-facing documentation of high quality. Vendors don't do that (or do to a limited extent), because a) this is big cost and time consumption, and b) because the makers don't request it anymore; even given such information of high quality they would not use it! Many of them have acquired the reflex of calling vendor's support for even the smallest question (let alone anything involved -- they will shift that job to vendor entirely), so the vendors have performed the selection of customers they can work with that way, and neglected the others (and the documentation). From personal experience, the expectation of good documentation today for many developers -- an instant reply to a question limited to 140 characters. |
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Opening up stuff in hardware is just miles behind software. That's all. Also a lot in open source software is driven by people that realize the benefits from both an engineering and a marketing perspective. The gap between these skills is even wider in hardware.