[drzaiusapelord]

>"I just make a small component that happens to be used in your car, kind of like the people who make the screws in your car. Please contact your car manufacturer directly."

Have you ever had a customer service or tech support job? This line would just be used as a further launching point for an angry and argumentative person. Expect replies as "Thanks asshole" or "Surely you must know someone there who can help, instead you collect your big six figure salary while us working joes get stiffed," etc.

When I did tech support for $electronics_company, you would not believe the negatively you're on the receiving end of. The author is clearly making the correct move. Why be on the receiving end of negativity when you don't need to be? Yes, maybe there are people like you out there who would appreciate a short response, but you're maybe 1% of the population in regards to this. Argubaly, if you don't know what a FOSS copyright statement is and start emailing any email you find, more than likely you're not going to be the tech wizard who is thankful for a reply. You'll be the pissed off guy with a radio that doesn't work and see any reply as a smug 'piss off.'

I think one of life's tough lessons is that you can't help everyone and that discriminating who you let into your life is very important.

[Scoundreller]

Heh, after a dealership misdiagnosed my car's issue, I emailed their HQ. They said they don't overturn dealership diagnosis decisions. I replied that I won't be overturning my decision to not buy their cars again.

(I already ruled out the spark plugs and coils by swapping them around, and told them of this in writing, but they still told me that was the problem without running a compression test...)