[Ironlink]

Is that 8 seconds to first byte, or 8 seconds for the complete body?

No SLA I've seen guarantees a time for full body because that time fluctuates too much with both the size of the object and the current state of the internet. The new-ish refresh of the GCS lineup of services says you get sub-second access, but that has to be time to first byte, and I have a hunch that NewRelic shows you time to last byte.

If my assumptions are accurate, I would say the data you get from NewRelic does not warrant reimbursement from Google, though I might side with you if all of your objects are tiny.

[_fool]

I used to work at New Relic and I think that is time to last byte. However, it would be "time to send last byte to his app" not "time to send last byte to his end users" from that view. The missing piece of the equation from his original post is the average size of the payload which would enable us to do more than speculate...

[Yrlec]

This also occurs for small payloads (e.g. list operations). Google's support team has acknowledged that the problem was on their end. They sent us this message: "I wanted to let you know we have some more information regarding the root cause of the issue you faced. Further investigation with our engineering team confirmed that the issue was caused by a provisioning error in the internal Cloud Storage infrastructure that led to low performance and “Service Unavailable” errors when handling uploads to the US region."

Unfortunately the problem is still occurring after I got this message (although less frequently).